Delivery & Returns

Delivery

Orders shipped to UK addresses are sent via Royal Mail or via courier, depending on which service is selected by you at checkout.

Delivery cost is calculated online at the point of ordering, according to the size and weight of your order and the location it is to be sent to.

The goods will be delivered to you at the shipping address you provided during the order process.

Any dates quoted for standard delivery services are approximate.

We use professional, reliable couriers. Nevertheless, we shall not be liable for any delay in delivering the goods nor any damage to the goods in transit, however caused.

UK Delivery Options

All orders are despatched using your choice of Royal Mail First or Second Class for smaller orders.  Orders above Large Letter Rate are sent via UPS.

Orders placed on a Friday, Saturday, Sunday or Bank Holiday will be despatched the next working day.

UK orders under £30 are charged according to the weight of the goods being ordered.  We have a lower (letter-based) rate for lighter items, to keep postage costs down.

First Class orders typically arrive within 1-3 working days from day of despatch, Second Class orders typically arrive within 3-5 working days from day of despatch, although these delivery times are not guaranteed. UPS orders are usually received within 1 working day from day of despatch.

Europe and Worldwide Delivery Options

All orders are despatched using Royal Mail International Signed For Service.  We do not despatch to PO Box addresses. Orders are charged according to the weight of the goods being ordered and automatically calculated at checkout. Customers from overseas are responsible for any customs charges and taxes incurred on their order at the destination country.

Europe – orders typically arrive within 5-7 working days from day of despatch, although this is not guaranteed.

Worldwide – orders typically arrive within 10-14 working days from day of despatch, although this is not guaranteed.

Returns

Under the Distance Selling Regulations, if you change your mind and wish to cancel an order, we offer a 14 day no quibble return policy.

Please complete our returns form to return items, within 14 days from the day after you receive them, for a refund or exchange. The item(s) should be returned to us within 21 days, unused, in a saleable condition (and in the original, preferably undamaged, packaging where applicable). In this instance, you are responsible for return postage costs.  Exchanged item(s) will be subject to the appropriate, additional postage charge to have them despatched to you.

We recommend you return items via Royal Mail Recorded Delivery, or a comparable delivery service, which requires a signature.  Proof of postage is not proof of delivery and we cannot be held responsible for items which go missing.